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Return Policy and Product Warranty

Return Policy

Because your medical ID is personally engraved and cannot be re-used, we cannot accept returns on personalized items. For returns on non-personalized items, please contact our Customer Service Department at 800.616.3400 to obtain a Return Authorization number.

  • Engraved items are non-returnable and non-refundable

  • USB items are non-returnable and non-refundable

  • Non-personalized items must be new and unworn

  • Shipping, handling, and processing fees are non-refundable

  • The customer is responsible for all return shipping expenses

  • All refunds for non-personalized items will be processed within 15 business days via the original method of payment

  • Refunds totaling $20 or under will be issued as store credit unless originating payment method was by credit card or other electronic form of payment (Google / PayPal / etc)

  • For returns or exchanges of non-personalized items, please enclose your merchandise in a padded envelope and ship insured to:

    Attn: Returns, Universal Medical ID, P.O.  Box 230 Stn A
    Etobicoke, ON  M9C 4V3
    Please include your Return Authorization number on the outside of the package.

    We are not responsible for damages or losses incurred during transit. For your protection, please ship insured

    Product Warranty

    All IDs, chains, and attachments are warranted against defects in material or workmanship for 90 days from the date of purchase. Quality of engraving is warranted from one year from date of purchase. Upon receipt, please carefully inspect your purchase for errors or defects. This warranty does not cover:

  • Normal wear such as scratching, dents, or tarnishing of the ID, chain and attachments

  • Damage resulting from misuse, accidental handling, or exposure to corrosive substances

  • Loss of any kind

  • Repairs by anyone other than Universal Medical ID

  • Changes in engraving information (unless Healthcare Professional Warranty is redeemed.)

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