Terms and Conditions
Medical ID jewellery is highly personalized and custom-made. Payment is due at the time of purchase with a valid credit card or Universal Medical ID gift card. Purchases can be made on our secure website or over the phone at 800.616.3400.
Processing and Shipping Policy
Orders may take up to three weeks to complete as our production team carefully crafts your jewellery, based on the selections you make when you place your order. Expedite services move your order to the front of our production line to be processed in one business day. Standard processing is made within 10-12 Business Days at no extra charge. Rush processing is made within one to two business days at an additional charge.
ShippingWe offer several shipping methods for your medical ID. First Class Lettermail takes 10 - 15 business days. Expedited Parcel takes six to eight business days. Xpress Post takes two to three business days. UPS Express takes one to two business days, but cannot be delivered to P.O. Boxes. Orders are shipped from Etobicoke, ON M9C 4V3.
Return PolicyBecause your medical ID personally engraved and cannot be re-used, we cannot accept returns on personalized items.
For returns on non-personalized items, please contact our Customer Service Department at 800.616.3400 to obtain a Return Authorization number.
For returns or exchanges of non-personalized items, please enclose your merchandise in a padded envelope with your Return Authorization number on the outside of the package and ship insured to:
All IDs, chains, and attachments are warranted against defects in material or workmanship for 90 days from the date of purchase. Upon receipt, please carefully inspect your purchase for errors or defects. This warranty does not cover:
Extended Warranty Protection
For customers who have purchased the 2 Year or Lifetime Warranty plan, coverage includes:
Accidental Damage Coverage
Engraving Quality Protection
Please note that discontinued products may be replaced with a comparable item.
The customer is responsible for shipping the product to Universal Medical ID for repair. Insurance is recommended when shipping.
When completing an online form, information is sent via email to Info@IdentifyYourself.com
Our Customer Service Department is here Mon. - Fri. from 8 a.m. - 5 p.m. CST.
Universal Medical ID Canada
About Universal Medical ID Canada
Partner Affiliate Program
My Interactive Health Record
MyIHR Log In
For Healthcare Professionals
Frequent Questions About
Wearing A Medical ID
How to Order Medical ID Alert Jewellery
Medical ID Order Forms
Diabetes and Medical IDs
Allergies and Medical IDs
Product Warranty and Return Policy
Recycle My ID Program
Terms and Conditions
Bulk Order Inquiry